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FAQ

Frequently Asked Questions

About Our Products

What Types of Drying Machines does FANQUN Offers?

We offer a wide range of spray dryers, flash dryers, paddle dryers, drum dryers, belt dryers, disc dryers, airflow dryers, rotary kiln dryers, rotary granulators, and more. Our models come in different sizes and capacities to fit small businesses, large factories, and customized production lines.

Are FANQUN Drying Machines Energy-Efficient?

Yes. All our dryers use new heat-pump technology that saves more energy up to 60-70% compared to traditional drying systems. They also maintain stable temperature control. Thus, ensuring even and high-quality drying results.

Do Your Machines Meet International Standards?

Yes. Every FANQUN product undergoes strict testing and follows international quality and safety standards. We are certified by ISO, CE, TUV, RoHS, SGS, ASME, and more.

Can You Customize a Dryer Based on My Specific Needs?

Yes. We specialize in custom-made drying solutions. Our engineering team can design and produce drying equipment according to your required size, capacity, material, layout, and special drying processes.

How Long Does Your Machines Last?

FANQUN dryer equipment is long-lasting with regular maintenance and right usage. Our machines are manufactured with high-quality components that last long.

Do You Provide Installation Guidance?

Yes. We provide installation manuals, online support, and optional on-site installation services based on your application requirements.

About Our Services

What After-Sales Support Do You Provide?

We offer comprehensive after-sales services including 24/7 customer support, troubleshooting assistance, technical guidance, spare parts supply, warranty policy, installation, and more.

Do You Offer Training for Using the Machine?

Yes. We provide machine operation training through videos, manuals, online sessions, and on-site training. This is to help your team to safely operate the equipment with efficiency.

Can You Help with Designing a Full Drying Solution or Factory Layout?

Yes. We can help design complete drying systems, workflow layouts, and production line solutions tailored to your business needs.

What is Your Warranty Policy?

All FANQUN machines come with a standard warranty. This includes production defects and components. Extended warranty options are also available for larger projects.

How Fast is Your Delivery?

Delivery time depends on the order quantity and your custom needs. In-stock models can shipped quickly while custom equipment takes more time. Rest assured that we always provide on-time delivery.

Do You Offer OEM/ODM Services?

Yes. We provide both OEM and ODM services. We can manufacture machine according to your brand requirements or work with you to develop new equipment designs.

Do You Offer Pre-Sales Equipment Testing Services?

Yes. We highly recommend that you test the raw materials and equipment with us before purchasing.

About Our Company

What Industries Do You Serve?

We serve a wide range of industries.  This includes food processing, agricultural production, herbal medicine, seafood processing, chemicals, and environmental protection.

Do You Work with International Clients?

Yes. FANQUN has a global supply chain and logistics network that allows us to ship products worldwide quickly and safely.

Do You Have Your Own Manufacturing Facilities?

Yes. All our drying equipment is manufactured in our in-house production facilities. 

Start Optimizing Your Drying Process Today.

Our engineers are ready to assess your material and recommend a reliable, cost-effective drying solution.
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